Patient Relations Specialist - Quality Management - Full Time

Job description

Position Title: Patient Relations Specialist Position Code: PatAdvo-8030 Department: Quality Management Oracle Title: Click here to enter text. Reports to: Clinical Quality Manager Safety Sensitive: ☒ Yes ☐ No Exempt Status: ☒ Yes ☐ No Position Purpose: All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision to be among the kindest, highest quality health systems in the country. Key Responsibilities: - Serves as the organizational lead for the patient grievance and complaint process, ensuring all cases are received, logged, investigated and resolved in accordance with CMS, DNV and Arizona Department of Health Services patient rights regulations - Develop, implement, and maintain standardized workflows and policies for grievance handling, documentation, reporting and escalation - Serves as a visible and accessible resource for patients and families to voice concerns or grievances - Collaborates with clinical and operational teams to resolve concerns in real time - Advocates for patient rights, dignity, privacy and informed decision making - Oversees the grievance tracking database, maintaining accurate documentation and ca...