Customer Service Representative

Job description

Apex Building Products in Helensvale is seeking a motivated person to join our internal sales & customer service team! Responsibilities: - Responding promptly to customer inquiries via phone and email, providing accurate information about products, pricing, availability and order status - Assisting customers with product selection, recommendations, and technical inquiries - Processing of complex customer orders accurately and efficiently in SAP - Collaborate with the sales team to support sales initiatives, provide quotes and prepare sales orders - Build and maintain strong relationships with customers - Maintain accurate and detailed records of customer interactions, transactions, and communications in our CRM Skills & Experience: - 2 years of experience in customer service, sales support, or related roles - Great attention to detail and ability to enter complex customer orders accurately into our systems - Previous experience with sales of metal roofing, sheet metal or related products preferred, but not essential - Proven track record of delivering excellent customer service and resolving customer issues effectively - Self-driven worker that also works well as part of a team -...