JobMesh

Senior Martech Architect

Humana · US

Become a part of our caring community The Senior Omnichannel Experience Architect is responsible for designing, implementing, and supporting scalable, data-d...

Job description

Become a part of our caring community The Senior Omnichannel Experience Architect is responsible for designing, implementing, and supporting scalable, data-driven omnichannel engagement solutions across digital, marketing, analytics, and contact center channels. This role plays a hands-on architectural role in executing the enterprise experience strategy defined by the Lead Omnichannel Experience Architect, with Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) as core platforms. Operating within established enterprise standards and guardrails, this role partners closely with delivery teams, data engineering, digital, analytics, and platform owners to ensure customer data, journey orchestration, and downstream integrations are implemented consistently, reliably, and compliantly. Key Responsibilities: Use your skills to make an impact - Design and implement omnichannel experience solutions using Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and associated MarTech and analytics platforms in alignment with enterprise architecture standards. - Hands-on configuration and support of AEP components including XDM schemas, datasets, identities and identity...