Client Services Manager

Job description

Client Services Manager – Pensions Home Based (travel to client meetings as required) We are looking for a Client Services Manager to join Capita Pensions Solutions to lead and nurture relationships with two of our key pensions’ clients. You will be a trusted partner and help the team drive client satisfaction through proactive engagement and strategic collaboration. You will bring strong organisational skills to the role and support projects through their life cycle to completion as well as attending client meetings, monitoring agreed actions and ensuring they are allocated and followed up Job title: Client Services Manager Job Description: Key Accountabilities - Support operations through active and accountable client management, communicating operational changes to clients and gaining buy in/permission where required. Ensure that management of and delivery of all services to clients is carried out effectively and that propositions to grow these clients are successfully taken to clients as relevant. - Support with the IT digital roadmap and global delivery model aspirations through effective communication to clients - Delivery of agreed client and contractual expectations and obl...