Medical Scheduler II - Central Scheduling

Job description

Job Details Central Scheduling | Miamisburg | Full-time | First Shift Responsibilities & Requirements: Knowledge and Skills Required: - Demonstrates through behavior Kettering Health’s mission, vision, and service standards as outline in the organization’s training. - Exceeds competence and uses critical thinking skills promptly to resolve consumer inquiries within the assigned functional area. - Adheres to all established workflows, scripting, and department greetings. - Creates an exceptional customer experience by setting proper expectations and consistently following through with end-users. - Continuously achieves key department performance objectives such as quality assurance and productivity. - Handles sensitive matters courteously and with professionalism. When appropriate, can escalate to leadership for proper awareness and/or resolution. - Demonstrates consistent and punctual attendance. - Upholds high energy and positive attitude, even when under pressure. - Adapts quickly to change and balances multiple priorities in a fast paces environment. - Thoroughly documents all interactions and consistently update consumer records in relevant technology system. - Exhibits a desir...