Account Manager

Job description

The Account Manager is responsible for the overall satisfaction, health, product usage, and retention of Storable’s Risk partners. This role focuses on proactively identifying and mitigating risk, strengthening long-term relationships, and driving adoption and performance across Storable’s risk products. The ideal candidate has experience managing a portfolio of clients in a SaaS or storage-related environment and excels at building trusted partnerships that create predictable, long-term value. What You’ll Do: - Build and maintain strong, long-term relationships with assigned partners - Proactively identify, forecast, and manage account risk, including the development and execution of mitigation strategies - Clearly communicate partner needs and risk mitigation requirements across internal teams - Maintain a deep understanding of customers’ businesses, market dynamics, and competitive landscape, and surface meaningful insights to leadership - Identify growth opportunities by analyzing product usage, performance trends, and partner needs - Escalate at-risk accounts as needed and execute retention strategies to reinforce satisfaction and loyalty - Lead and coordinate client conversat...