Patient Service Representative - Clinic

Job description

Department: 09122 AMG DePere - Front End Staff Status: Part time Benefits Eligible: Yes Hou rs Per Week: 20.5 Schedule Details/Additional Information: Monday & Tuesday: 10:15am - 4pm Friday: 7:45am - 5:15pm: Pay Range: $19.80 - $29.70 Major Responsibilities: Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information; obtains prior authorizations when needed. Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient. Coordinates the scheduling of more complex patient appointments, tests and procedures. Instructs the patient on pre and post-procedure protocols (i.e. medication guidelines, food / beverage consumption guidelines, check-in procedures, directions to facilities, etc.). Updates insurance, financial...