Technical Support Engineer - IoT

Job description

Do you want to drive that next wave of convenience, comfort and security for consumers? How about enabling businesses to run more efficiently while servicing their customer needs better? Maybe you want to help redefine business models for service providers and manufacturers? Come join our Support Engineering team, as we help large brands and enterprises transform their business with the Internet of Things. We are looking for an outstanding Technical Support Engineer with a passion for Internet of Things (IoT). You will gain exposure as well as hands on experience with IoT platform and connected devices. You are curious, a fast self-learner and able to come up to speed on particular technology areas that you might not have been exposed to previously. You have technical depth, are skilled at working with large enterprise customers, are an independent worker, but are not afraid to ask for help and direction. What You Will Be Doing Support Engineering - Provide 3rd level technical support to Ayla’s global customer base for launched internet connected products (from thermostats to door locks to smart bulbs). - Research, triage, escalate and follow-up on support cases with internal engin...