HVAC Service Coordinator

Job description

HVAC Service Coordinator - Jackson Comfort Northfield, OH Simply put, our business is all about the customer. More than 95 years ago, our founders set out to start a company centered around keeping families safe and comfortable in their homes. After almost 10 decades – not only do we maintain the same guiding principles, but we’ve built upon them. At Jackson Comfort Services there is no such thing as a band-aid fix. We do things right the first time…every time. And that’s the only way we work. Role Overview: - As a Service Coordinator, you are the connection between departments. You are responsible for delivering a warm, empathetic, and efficient customer experience—whether answering phones, booking appointments, or assisting with questions. Your role is key in ensuring customers feel confident, cared for, and supported throughout their service journey. You are responsible in supporting Field Coordinator, Procurement Coordinators, and Accounting department. Reports To: - CX Manager - Collaborates with other Coordinators Core Values In Action: - Likeable: You create a welcoming experience with a smile in your voice and a helpful attitude. - Ethical: You speak honestly and act with i...