General Manager (Miss J's Cafe)

Job description

The General Manager at Miss J's Cafe is responsible for overseeing all aspects of the café’s operations, ensuring excellent customer service, high-quality food and beverage offerings, and a positive work environment. The GM will manage staff, enforce policies, maintain budgets, and drive revenue through strategic planning and community engagement. Key Responsibilities: Team Leadership & Development: - Lead, motivate, and manage a team of front-of-house and back-of-house staff. - Provide ongoing training to ensure staff understand menu offerings, customer service expectations, and operational standards. - Conduct performance evaluations, recognize achievements, and address any employee issues promptly. - Foster a positive, respectful, and collaborative work environment. Customer Service Excellence: - Ensure that every customer receives exceptional service from all team members. - Handle customer inquiries, concerns, and complaints with professionalism and care. Operational Oversight: - Oversee the daily operations of the café, ensuring smooth service during all hours of operation. - Maintain cleanliness and organization of both front-of-house and back-of-house areas, ensuring compli...