Director, Engineering Services

Job description

ICON is seeking a Director of Engineering Services to lead our customer-facing engineering services organization and act as the chief architect of our post‑R&D technical support ecosystem. This role is responsible for planning, organizing, directing and supervising all engineering‐services operations across our product lines. This role will be responsible and accountable for customer fleet Operating Equipment Effectiveness. Duties will mirror those of top engineering leaders who develop and implement data-driven predictive and preventive maintenance programs - including condition monitoring, failure mode analysis (FMEA/RCM), and OEE tracking - as well as warranty and customer fleet upgrade programs, and field engineering support teams. Beyond technical support infrastructure, the Director of Engineering Services will develop and implement strategic goals, coordinate activities with other departments and outside agencies, prepare and manage budgets, select and develop staff, and oversee schedules and support contracts. The Director establishes efficient processes for design transfer, new product introduction, deployment, warranty, field support and mission control, ensuring that the...