Guest Service Agent

Job description

Company Description Mercure Resort is located between the lush Hinterland and beautiful beaches of the Gold Coast. Featuring 292 rooms, tropical gardens, sparkling pools, and a wellness philosophy to slow down, stay well and discover local. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our guests, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality. Job Description: What you'll be doing: - Welcome each guest to the resort with warmth and confidence - Manage guest requests and front office systems with accuracy and care - Create a relaxing and seamless journey from check-in to check-out - Anticipate guest needs with intuition and emotional intelligence - Inspire guests to discover the local area, culture, and slow down - Share local stories & connect with guests, driving loyalty and return visits - Collaborate with all teams to elevate every guest touchpoint & exceed expectations - Deliver authentic, professional service with natural warmth Qualifications: What you will bring to the role: - Experience or expo...