Customer Service Representative

Job description

SUMMARY: The Customer Service Representative is primarily responsible for providing excellent service to the customer in a timely fashion. There is also a responsibility to answer each call efficiently and in a friendly, professional manner to ensure high-quality customer satisfaction. Additionally, the customer service representative will answer any questions necessary and act as a liaison between the customer and the operations team. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Greet all customers in a timely and professional manner, either on the phone or when a customer walks in the door Answer phone calls within 2 rings of an inbound call and give messages to the recipient immediately if the question cannot be answered Answer to the best of your ability any questions the customer may have Maintain a positive and professional attitude towards all customers at all times After greeting the customer over the phone or in person, have individual fill out the information sheet with personal and insurance information required. Once entered into computer, take information sheet back to the Estimator and let them know that the customer is waiting Set up any tows called in by a customer and...