Service Advisor and Technician - South Coast Plaza

Job description

Location: Costa Mesa,California,United States JOB PROFILE: Job Title: Service Advisor and Technician Reports to: Store Director, Service Manager Division: Retail: OVERVIEW: The Service Advisor and Technician i s responsible for supporting the store in service functions relating to both technical responsibilities and a seamless client experience. The Service Advisor and Technician will be performing in-store watch maintenance, service in-take, and support Client Advisors in new sales. They are also responsible for meeting or exceeding service goals for watches and willing to collaborate with other store staff on maintenance and service processes, as needed. ESSENTIAL JOB RESPONSIBILITIES: Ensure outstanding customer experience: - Work to build a positive and inviting relationship with the client: - Handle client issues with outstanding diplomatic skills. - Greet the client when he or she approaches the counter. - Listen to the needs of the client and ask questions to identify the issue with watch. - Demonstrate outstanding product and department knowledge. - Educate the client on the time, cost and what is entailed in servicing their timepiece and warranty coverages - Ultimately gai...