Product Support Technician II

Job description

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, which is the global leader in access solutions . Every day, we reimagine how people move through a safer, more open world with ease . If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries , with over 52,000 colleagues around the world. Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have a fantastic opportunity available at PTI Security Systems for a Product Support Technician II. Your Role in Keeping the Future in Safe Hands… As the Product Support Technician II for the Global Solutions division of ASSA ABLOY, you will have the opportunity to … provide telephone support for our access control and security systems to end users and dealers. Our technicians strive to resolve issues and document the resolution within our ticketing system in an efficient manner that complies with our company procedures. Reporting to the Customer Supp...