Customer Experience Supervisor

Job description

Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations. Come build with us!: About the Role: The Call Center Supervisor assists senior leadership by overseeing day-to-day operations and management of Customer Care staff and Call Center functions. This role is remote, but you must be based in the greater San Antonio, TX area (within 50 miles of city center). Day to Day: Perform billing & credit research to resolve customer inquiries Conduct customer credit request reviews and approvals Act as liaison between Service Center and clients and between Service Center and other departments Analyze daily call result reports, update spreadsheets, and provide statistics to Service Center staff and management Coach agents on work performance and other work issues Monthly monitoring of team to e...