Service Desk Analyst

Job description

We have an exciting new role..... Responsibilities for this role include but are not limited to: Looking for your next step in IT support within a professional, fast-paced environment? We’re looking for a service-driven IT Service Desk Analyst who genuinely enjoys helping people and solving problems. You’ll be the first point of contact for colleagues across the firm—delivering efficient, accurate support and making a real impact on day-to-day operations. This is a brilliant opportunity to join a collaborative IT team where your ideas, initiative, and customer focus will be valued. What you’ll be doing: You’ll provide responsive, high-quality IT support across a variety of channels—email, phone, MS Teams, and in person. No two days are the same, but your core responsibilities will include: You’ll also work within ITIL best practices, including incident management, request fulfilment, and maintaining clear communication with users throughout. - Managing and resolving Service Desk tickets quickly and professionally - Supporting users with faults, queries, and access requests - Escalating issues where needed to minimise disruption - Setting up and maintaining IT equipment (laptops, mo...