Client Service Associate

Job description

CentiMark Corporation is hiring a Client Service Associate in Canonsburg, PA! Do you have previous Sales experience with National Accounts? This could be THE career move for you! Job Summary: - Customer Satisfaction Outreach : Proactively contact customers (post-service, post-quote, or at regular intervals) to gather feedback on their satisfaction with services, products, and overall experience, documenting all responses in Salesforce. - Quote Review and Consultation: Initiate outbound calls to customers to review detailed quotes, answer questions, clarify scope of work, and address any concerns to facilitate informed decision-making and secure approvals. - Preferred Customer Service Program Enrollment : Call existing and prospective customers to introduce the benefits of the preferred customer service program, answer inquiries, and schedule meetings for enrollment. - Digital Customer Portal Demonstrations : Conduct outbound calls to schedule and facilitate virtual demonstrations (e.g., Google Meets) of the digital customer portal, guiding customers through its features and benefits to encourage adoption and utilization. - Leak Repair Work Follow-up: Conduct post-service follow-up...