Junior Cashback Analyst

Job description

Position Summary Who are we?: Right across the Pipera metro station, the Shared Services Centre was established in 2016 to support Samsung subsidiaries across Europe with Financial, Customer Service and HR processes. Role and Responsibilities: What is the role about?: You will be part of a new team that will manage Cashback related processes for Samsung customers, across Europe. This position has primary ownership of ensuring that all cashback payments and associated reporting are completed on schedule and follow established procedures and policies. In this role, you will mainly be responsible for the following activities: - Develop or update standard operating procedures - Collaborate with different stakeholders to ensure timely completion of project deliverables - Perform a series of pre-defined checks over the documents submitted by Samsung customers - Document and evaluate customer submissions for cashback requests - Create claims and process payments - Act as escalation point for complex issues - Take ownership of customers issues and follow problems through to resolution - Create and deliver various types of reports Your profile: - Fluent in English (German, French or Italian...