Agent, Guest Services

Job description

Agent, Guest Services Department: Guest Services: Employment Type: Seasonal - Full Time Location: Denali Princess Wilderness Lodge: Description: Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. The Guest Service Representatives are the greeters, problem-solvers, and sales force of all that is the location where you work. You provide excellent service; apply knowledge of company products, optional tours, services, local information, policies, procedures, and guidelines to assist guests and employees; and support the overall goals of the company as you provide the best experience possible for our visitors. Be part of the team who shares their backyard with guests. Live a summer of adventure and memories, both creating your own and those for others. RESPONSIBILITIES: - Provide excellent customer service and analyze guest situations, investigate problems and determine solutions within company policies, procedures, and guidelines. - Communicates and coordinates with multiple departments in a friendly and professional manner to process requests and accommodations. - Apply knowledge of company products, tours, services, and operations for guests and employees...