ITIL Practitioner

Job description

The IT & Digital department is responsible for the force’s adoption and use of information and digital technology. The department consists of three core functions as follows: The Service Management function within IT & Digital is responsible for the effective operation, support and maintenance of existing, operational technology systems, including but not limited to all Force applications, technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC’s, smartphones, tablets, Airwave terminals). It also ensures existing services are managed effectively by monitoring and reporting on ITSM performance and compliance with approved processes. - Architecture Management (responsible for identifying and selecting the right technologies for the force) - Delivery Management (responsible for delivering and implementing the right technologies for the force) - Service Management (responsible for managing and maintaining all live, operational technology for the force) Key Responsibilities: The role holder will provide oversight and optimisation of established ITIL processes to deliver efficient, reliable and continually improving IT services. Focusing on: -...