Service Support Specialist

Job description

Our associates celebrate lives. We celebrate our associates. This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed. JOB RESPONSIBILITIES: Meets regularly with Funeral Director(s) to ensure customer needs are met Frequently communicates with families to coordinate activities Takes first calls and dispatches removal teams Collects vital information, files death certificates and insurance claims Schedules appointments for Funeral Directors: Designs and prints memorials; creates, scans, and corrects arrangement documents Orders merchandise, flowers, urns: Schedules services including coordinating with churches, cemeteries and staff Assists with setting up funeral/visitation areas and take down Assists during funeral services and events Assists with dressing, casketing and preparing the deceased for viewing Transport human remains to the Crematory facility Deliver...