Technical Support

Job description

Join Our Team as a Technical Services Administrator Location: Head Office, Crickhowell: Hours: Monday – Friday, 8:30am – 5:00pm Department: Technical Services About Us: We’re the people behind the scenes keeping the UK’s communications networks running at peak performance. Our mission is simple: keep everyone connected — reliably, efficiently, and with minimal downtime. You’ll be part of a proactive, skilled team that solves complex technical challenges, works closely with network providers, and makes a real impact on the quality of service our customers experience. The Role: As our Technical Services Administrator , you’ll be the vital link between technical operations, suppliers, and our wider business. You’ll monitor and maintain our telecommunications networks, troubleshoot issues before they escalate, and keep everything from stock systems to billing records running smoothly. What You’ll Be Doing: - Investigating and resolving network issues (proactive & reactive troubleshooting) - Liaising with 3rd party providers and contractors to keep services running - Tracking equipment and managing stock using our in-house systems - Reviewing and resolving ‘bad actors’ to improve networ...