Debt Management - A4

Job description

This opportunity is only open to applicants who are currently 'Priority Movers'. Applications from individuals not currently on the Priority Mover list will be rejected and not considered. The successful candidates will play a pivotal role in the recovery process and work as part of a fast paced team. You will undertake work where escalation of our standard recovery process is required, progressing civil route and dealing with specialist bursaries. You will work as part of the wider recoveries team providing support and advice to A3 Recoveries Officers but have no line management responsibility. You will have excellent communication skills, communicating with internal and external stakeholders via email and telephone. Supporting students and linking to our SAAS corporate value ‘to put customers at the heart of everything we do. Responsibilities/Main Duties: Assist with the HMRC Data Pilot - Managing the overpayments of students which include specialist funded schemes, gathering and maintaining an accurate record of repayments - Assisting Managers with forecasting and providing Management Information, running reports - Investigating and progressing complex cases and providing suppor...