Inside Sales Supervisor

Job description

The Inside Sales Supervisor oversees the daily operations of the Inside Sales team to ensure consistent delivery of exceptional service to internal and external customers. This position supports the Inside Sales Manager in executing strategic initiatives, monitoring performance, and ensuring compliance with processes and standards. The Supervisor provides day-to-day direction, coaching, and development for team members while maintaining a focus on operational excellence, accuracy, and continuous improvement. Key Duties and Responsibilities: - Supervise daily operations – oversee workload distribution, ensure order processing accuracy, and maintain adherence to established service levels - Coach, train, and develop team members – conduct one-on-one meetings, side-by-sides, and performance check-ins to support employee growth and effectiveness - Monitor and report on team metrics – track performance, quality, and productivity; identify trends and partner with the Inside Sales Manager to drive improvements - Manage escalated customer and system issues – serve as a point of contact for complex situations requiring coordination across departments - Support process documentation and trai...