Behavioral Health Scheduling Specialist

Job description

Job Title: Behavioral Health Scheduling Specialist Reports To: BH Department Supervisor: Status: Non-Exempt: Summary: This position is responsible for patient contacts for new patient appointments, new patient packets and appointments, support and assist with behavioral health scheduling. Responsibilities: ● Manages patient contacts with professionalism, courtesy, and compassion. ● Communicates patient expectations and provider policies. ● Serve as the initial point of contact for new patients, gathering demographic and clinical information needed for intake while attempting to match the client with a provider that is best suited for their needs. ● Conduct pre-admission screenings and ensure all necessary documentation, intake forms, and authorizations are completed and filed. ● Run insurance eligibility and explain financial requirements to the patient or responsible parties. ● Schedule appointments for patients, making reminder calls before appointments. ● Maintain the schedule to ensure accuracy and a minimum capacity of 85% ● Facilitate patient flow and communicate changes with patients and clinical staff, including presenting schedule to providers at morning huddle. ● Manage c...