Customer Service Representative

Job description

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business. Sumsub has over 4000 clients across the fintech, crypto, transportation, trading and gaming industries including Duolingo, Bitpanda, Wirex, Avis, Exness, Flippa, italki, Bybit, LBANK, Gett, Kaizen Gaming, and TransferGo. Our products are recognised by industry leaders like Gartner's Magic Quadrant, Forrester Wave™ and Frost Radar™. Your role and tasks: - Effectively interact with users, including both verbal and written communication ( the main language of communication with the clients is German) - Safeguard data, ensuring confidentiality and security - Adherence to legal regulations and company standards - Paying attention to detail and precision when carrying out tasks - Continuous updating of knowledge and skills in line with industry and regulatory changes - Only inbound calls, no outbound calls, chats or emails required. - No customer support or complaint handling...