Housekeeping Houseperson (PM Shifts - Full Time) - InterContinental Houston

Job description

JOB OVERVIEW: Assist room attendants on assigned floors; collect dirty linens and transport to laundry areas, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. DUTIES AND RESPONSIBILITIES: Financial Returns Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping People: Promote teamwork and quality service through daily communication and coordination with other departments. Report to supervisor of needed repairs or unsafe conditions Guest Experience: Respond to guest complaints and ensure corrective action is taken to achiev...