Customer Experience Manager (CSC)

Job description

Customer Experience Manager (CSC) 26814 Description Customer Experience Manager - CSC Salary circa: £38K pa, negotiable based on skills and experience plus brilliant benefits including health cash plan! Permanent, full time (37.5 hpw): Newcastle upon Tyne: We can’t offer a CoS for this role Home, a place where you belong Fancy a job where customers and colleagues are at the heart of everything you do, looking for improvements to existing processes and ensuring that the teams are ready for new changes introduced. As our Customer Experience Manager in the Customer Service Centre, you'll shape how we listen, learn and improve every day, making a real difference to how our customers and colleagues feel. If you love people, processes and finding smarter ways to do things, you’ll feel right at home here. What you’ll do: Spotting patterns in feedback, complaints and data so we can make things simpler for everyone Fixing what is not working by tweaking processes, sharing what we learn and improving how we work Working closely with housing, maintenance teams and colleagues across Home Group to keep things fair, smooth and joined up Listening to customers through surveys, chats and focus gro...