Customer Happiness Expert

Job description

Description About Us: Redbarn Pet Products was co-founded in 1996 by lifelong friends Jeff Baikie and Howie Bloxam, who met as 12-year-olds on a hockey rink in Canada. Inspired by a shared passion for wholesome, high-quality dog food, they built a company that has grown to a family of 500 members, offering over 200 foods, treats, and chews. As a family-owned business for over 25 years, Redbarn’s culture is rooted in the belief that they are more than just a team—they are a family. Compensation & Benefits: Applicants must be currently authorized to work in the United States on a full-time basis. We are seeking a detail-oriented and highly organized Customer Happiness Expert and part of the Customer Service team, this position is based in our warehouse and plays a key role in ensuring both pets and their parents have a happy, positive experience. Your focus will be on turning potential issues into memorable experiences. This unique role is hands-on, highly collaborative, and centered around one simple goal: making sure every pet and pet parent feels happy, heard, and cared for while enjoying a seamless experience with our brand. Essential Duties and Responsibilities include the follo...