IT Configuration Manager

Job description

Position Overview The IT Configuration Manager directs configuration management practices for enterprise IT environments, ensuring that configuration items and their relationships are accurately recorded and controlled across the service lifecycle. The role oversees the design, population, and governance of the configuration management database and related repositories to support incident, problem, and change processes in a federal IT environment. The IT Configuration Manager collaborates with infrastructure, application, and security teams to maintain controlled baselines, prevent configuration drift, and provide actionable configuration insights that improve impact analysis, risk assessment, and service restoration time. Key Responsibilities: - Design and maintain the configuration management system, including the CMDB data model, class structures, and relationship mappings for infrastructure and application configuration items. - Establish and enforce configuration management policies, procedures, and naming conventions aligned to ITIL guidance and enterprise architecture standards. - Integrate configuration data with change, incident, and problem workflows to support accurate i...