Wholesale KYC Operations Branches Middle Office Analyst

Job description

If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team. As a Branches Middle Office Analyst within JPMorganChase, you will play a key role in supporting our service center operations, with a primary focus on clients across the Middle East, North Africa, and Turkey (MENAT) region. This position offers you a unique opportunity to develop a well-rounded skill set through exposure to both analyst responsibilities and middle office functions, including controls, risk awareness, and process oversight. In this role, you will provide exceptional client service by addressing inquiries, and resolving operational issues, while identifying opportunities to enhance client experience. You will leverage your understanding of Customer Due Diligence, products and services, as well as regional client needs, to deliver tailored support and strengthen relationships. Job responsibilities: - Deliver high-quality service to MENAT clients by conducting Costumer Due Diligence (CDD), managing inquiries, and resolving issues accurately and efficiently. - Gain hands-on experience across both maker and middle office activities, contr...