24*7 Service Desk Analyst

Job description

Company Description Come join us and make a difference in the world! Discover more at www.necsws.com: Job Description: This role is based from our Hartlepool office. You will have 1st line experience in proving IT service for users in the following: - Demonstrate excellent customer service and influencing skills across various mediums. - Knowledge of using Microsoft office suite (i.e. Outlook / Excel ) - Flexibility in approach - Self Motivated - Ability to make decisions and take ownership - Strong communication skills - Excellent attention to detail - Ability to follow instructions - Experiencing of working in a first line role and a understanding of ITIL is desirable but not required. Role involves: - To recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLAs - To manage the customer mailboxes and ensure timely logging of emails in ITSM Tool. - To accurately log all relevant incident/service request and request for change details in accordance with service specific documented procedures. - To allocate categorisation and prioritisation levels in accordance with customer contractual requireme...