Major Incidents/Problem Management

Job description

You have the opportunity to drive meaningful change in our digital banking operations. We empower you to shape a culture of continuous improvement and operational excellence. Your skills will help us reduce repeat incidents, enhance customer experience, and support our regulatory commitments. Join a collaborative team where learning and growth are valued. Your voice matters and your impact is celebrated. Job Summary: As a Problem & Incident Manager in the Chase International Consumer Bank team, you will evolve the Problem Management lifecycle for our UK digital bank while carrying substantial Incident Management responsibility. You lead post-incident reviews, drive rigorous root cause analysis, and define corrective actions to reduce repeat incidents and strengthen operational resilience. You combine reactive and proactive problem management, using data and trend analysis to address issues before they impact customers. You own and execute the Incident Management process for major incidents, ensuring swift restoration and clear communication. You partner with cross-functional teams to implement long-term solutions and foster a culture of learning and improvement. Job Responsibilitie...