Client Partner - Commercial & Corporate

Job description

Pritchard Industries is seeking a Client Partner for the commercial and corporate industry for retention, relationship health, and growth within a defined book of business. Acting as the strategic point of contact between Pritchard and our clients, this role ensures operational reliability, proactive communication, and a clear demonstration of value throughout the client lifecycle. This position is not a prospecting sales role; it’s a relationship and large account management role. Client Partners are the voice of the client inside Pritchard and the face of Pritchard to the client, ensuring expectations are met, issues are resolved quickly, and relationships remain strong and predictable. Key Responsibilities: - Own the client relationship post-implementation, maintaining regular executive-level engagement. - Develop and maintain strong working relationships with the operations teams. - Drive retention and renewals through proactive communication, performance tracking, and strategic account reviews. - Partner with Operations to ensure service delivery aligns with contract commitments, budget targets, and customer expectations. - Lead QBRs and service review meetings that highlight...