Floor Lead - LA

Job description

At Rapha, we want to make cycling the most important sport in the world, by transforming the lives of millions. We are on a mission to create the world’s greatest club through our Rapha Cycling Club (RCC). 1. Role Overview: The Floor Lead will contribute to this mission by embodying Rapha’s values on the retail floor, delivering excellent customer service to Clubhouse customers, riders and members. They will work alongside the clubhouse manage to coach the team to deliver exceptional customer service and community experience. This role will deputise for the Clubhouse Manager where necessary, driving high standards of excellences across a team of Clubhouse Assistants. 2. Accountabilities (What the role delivers) Lead the team to engage, develop, and maintain deep relationships with all visitors, ensuring every customer finds what they are looking for through expert product knowledge and conversation. Support the Clubhouse Managers by overseeing shop floor priorities, assisting with staff schedules, and utilising best judgment to make critical decisions in the absence of senior leadership. Drive team development by providing real-time feedback on individual performance, celebrating s...