Senior Specialist, Customer Relationship Management

Job description

#WorkwithImpact About Us: Castlemain supports people and communities to understand and access class action settlements and community programs through clear, trauma-informed, and culturally grounded communication. With more than 200 team members, many of whom are Indigenous, we deliver services in English, French, and several Indigenous languages across the country. At Castlemain, we are committed to creating a workplace where people feel respected. To learn more about who we are visit https://www.castlemain.com/ As a Senior Specialist, Experience, Technology and Compliance (Customer Relationship Management) , you will work as part of the Experience, Technology and Compliance team to structure and manage data in customer relationship management systems. The role sits at the intersection of activation, audience experience, process mapping and governance and helps ensure digital tools stay functional, aligned, compliant, scalable and optimized to support organizational growth and service excellence. This is not a developer role. You understand how platforms work and configure, administer and improve them. This is a full-time, permanent position offered in Toronto, Calgary, Vancouver,...