Customer Success Senior Manager, Fast Growing Markets

Job description

About us At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long‑term connection. Guided by our principles - effortless experiences, global consistency, personalisation, and relentless improvement - we ensure every customer’s journey with Dyson is exceptional. About the role: We’re looking for a strategic, relationship-focused Customer Success Senior Manager to partner with the Managing Director (MD) of our Fast Growing Markets – Central. Your mission? Connect our customer function with market leadership, ensuring both teams hit their ambitious goals and deliver outstanding service. This is a pivotal role—driving success and transformation across our growing markets. - Executive Partnership: Act as the trusted advisor to the MD, aligning customer strategies to market objectives through regular strategic reviews and proactive support. - Customer...