URBN Senior Manager, Restaurant & Venue Support

Job description

Role Summary URBN is hiring a Senior Manager, Restaurants and Venue Support! The Senior Manager leads all field training and communications across the organization. This individual serves as an authority on service standards, compliance education, POS systems training, LMS design and delivery and internal communication practices and standards. Role Responsibilities: - Lead all company-wide training initiatives for managers and hourly team members. - Design and oversee onboarding programs for new managers; support hourly onboarding standards. - Manage and update as necessary a Certified Training Program and manager certification process in conjunction with Directors of Operations - Update and maintain training manuals, SOPs, and service standards. - Establish service benchmarks and conduct standards testing to ensure consistent execution. - Drive a culture of continuous learning and operational excellence. - Oversee compliance training including food handler certifications and responsible alcohol certifications - Monitor completion rates and ensure audit readiness across all markets. - Conduct restaurant audits focused on training adherence and service standards. - Serve as owner of...