Alternative Investments Middle Office Service Manager

Job description

About this role: Wells Fargo is seeking an Alternative Investments Middle Office Service Manager (Customer Service Manager) to join the Wealth & Investment Management organization. This leader will manage a high-touch Middle Office service team supporting complex Alternative Investment inquiries and delivering an exceptional experience for Financial Advisors working with High‑net‑worth (HNW) and Ultra‑high‑net‑worth (UHNW) clients. Learn more about our career areas and business divisions at WellsFargoJobs.com . In this role, you will: - Lead, mentor, and develop a team of Alternative Investment Middle Office Support Consultants providing specialized, high-touch support for Alternative Investment processes - Resolve escalated issues related to the most complex HNW/UHNW accounts - Engage and collaborate with key internal stakeholders and business partners related to Alternative Investment experience - Identify and recommend improvements to products, service standards, productivity goals, growth opportunities, and risk controls - Make decisions and resolve escalated inquiries to meet business objectives and ensure consistent client satisfaction - Assist with developing tracking, monit...