Sr. Technical Support Specialist

Job description

Job Requisition ID # 26WD97370: Senior Technical Support Specialist (Barcelona): Position Overview: The Senior Technical Support Specialist is responsible for leading complex investigations, driving technical excellence, and ensuring consistent escalation quality across Autodesk Forma products. This role operates as a senior-level individual contributor within Tier II, serving as a technical leader within the pod model. The ideal candidate brings strong technical depth across multiple products within the Autodesk Forma product suite, including Forma Data Management, Forma Takeoff, Forma Build, and Forma Estimate . This role requires the ability to navigate complex, multi-product workflows and identify system-level patterns across integrated solutions. This role reports to the Sr. Manager and works in close partnership with the Associate Manager. The Senior Technical Support Specialist is responsible for driving the technical growth of the team, developing strong product knowledge, and building relationships with Engineering and Product teams. The Associate Manager is responsible for people management and operational execution. Responsibilities: Technical Leadership & Investigation:...