Customer Service Associate

Job description

Benefits: - Bonus based on performance - Employee discounts - Free uniforms - Health insurance - Opportunity for advancement - Vision insurance Benefits/Perks: Essential Duties and Responsibilities Provide Exceptional Customer Service - Discounted Services for Employees - Flexible Hours - Opportunities for Advancement - Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries. - Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees. - Remind customers to submit feedback about their visit. - Thank all departing customers, remind them to return. - Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card. - Process all payments using the computer system and credit card machine. - Perform courtesy work when needed. - Assist manager in resolving customer complaints. Maintain Customer Waiting Area: - Make coffee; keep fresh coffee available at all times. - Clean and straighten the coffee service area. Clean and straighten waiting room ch...