Patient Account Representative

Job description

The Patient Account Representative is responsible for answering inbound calls from patients and answer any questions regarding their bill. They will ensure a professional, pleasurable, and remarkable patient experience. Position will also perform insurance verification prior to the patient’s date of service to provide each practice with patient’s eligibility. - Answer inbound patient calls to provide information and answers to any questions about their bill for all AEG practices - Take ownership of each call to ensure patients fully understand current bill - Review and understand patient transactions in point of sale and billing systems - Review and understand patient explanation of benefits (EOBs) and insurance explanation of payments (EOPs) - Review and understand patient benefit summary sheets and insurance payer web portals - Take patient payments - Checking voice mails for any messages and returning calls to patients - Work with practice appointment scheduler to identify and resolve insurance appointments missing benefit information - Identify and escalate situations as appropriate to the correct department - Make recommendations for efficiencies, processes, etc. which will he...