Help Desk Technician

Job description

Job DetailsJob Location: Corporate - Reno, NV 89521Job Category: Information TechnologyWHAT YOU’LL BE DOING The Help Desk Technician, based at our Corporate Headquarters in Reno, Nevada, is a pivotal role in delivering exceptional technical support to our users. You will be working in a dynamic team environment in a modern, clean office. Our Help Desk Technicians address and resolve technical issues, ensuring that our employees can efficiently utilize computer systems, software, and hardware. Reporting to our IT Infrastructure Manager, you’ll primarily work with a talented team of Computer Support Specialists and Systems Administrators within our infrastructure department. You will work with computer users throughout the company and outside vendors. A highlight of your day-to-day will include: Hardware/Software Installations: Set up and install cables, operating systems, software, hardware, and peripheral equipment, following design or installation specifications; enter commands and observe system functioning to verify correct operations and detect errors. Support Requests: Resolve software or hardware operation issues; guide users through troubleshooting procedures and develop tro...