Knowledge Manager Senior

Job description

Knowledge Manager - Senior leads the knowledge management function supporting SEC ISS service delivery, ensuring staff and stakeholders have accurate , accessible, and secure operational information. This role establishes and governs enterprise knowledge frameworks, taxonomy standards, and content lifecycle controls across SOPs, technical documentation, and knowledge articles. The position applies ITIL-aligned service management practices to improve service consistency and operational effectiveness across SEC support teams. The role also drives continuous improvement through knowledge analytics, performance reporting, and cross-functional collaboration with leadership and IT teams. PRIMARY RESPONSIBILITIES: Knowledge Strategy and Governance: Lead the design and execution of organizational knowledge management strategies to ensure accurate , accessible, and secure information across all business units. Define and enforce governance standards for knowledge repositories, including SOPs, technical documentation, and best-practice content. Establish taxonomy, metadata, and content lifecycle controls (authoring, review, approval, publishing, archival, and retirement). Ensure knowledge as...