Technical Support Engineer

Job description

Berry Appleman & Leiden is not your typical law firm when it comes to technology. We've built an in-house Products team from the ground up that is dedicated to building the best technology in our industry. Our Products Team supports our flagship SaaS product, Cobalt, which won the SIIA CODiE award for "Best Legal Solution" in 2020, was a 2020 Tech Titans Finalist for Corporate Innovation and won the 2021 Law.com award for Most Innovative Operations Team. We've also built our industry's first mobile application, a new B2C mobile app and we're looking for new trails to blaze this year! OVERVIEW : As a Desktop Support Engineer, your primary responsibility is to support your local office with technical issues and support as well as incidents escalated by the level one support team, while providing timely and effective solutions to end-user’s issue and requests, ranging from hardware and software issues to basic network connectivity and account access. QUALIFICATIONS: - Act as the initial point of contact for in-office technical assistance and tickets escalated by Level 1 support. - Provide timely and effective solutions to end-user issues and requests, ranging from hardware and softwar...