Lead Front Desk Coordinator

Job description

At Sollis Health, we’re reimagining healthcare through a members-first approach that blends exceptional medical expertise with world-class hospitality. From the moment our members walk through our doors, we aim to deliver a seamless, comforting, and personalized experienc e because we believe healthcare should feel human. We’re looking for a passionate, hospitality-driven Lead Front Desk Coordinator to be the warm, welcoming face of Sollis Health. As the first point of contact for our members, you’ll play a pivotal role in creating a memorable first impression, ensuring every interaction reflects our commitment to care, efficiency, and excellence. You’ll not only guide patients through the intake and checkout process, you’ll also lead by example, supporting and mentoring our front desk team to uphold Sollis’ high standards of service and professionalism. Responsibilities : - Lead the day-to-day flow of the front desk, working closely with the Operations leadership team to ensure a smooth and efficient member experience. - Train, coach, and guide front desk team members, monitoring TalkDesk activity, posting important updates in Teams chats, and fostering a culture of collaboration...