Funeral Services Manager

Job description

Our associates celebrate lives. We celebrate our associates. Services Manager is responsible for providing the highest quality of service to our clients and their families while managing day-to-day operations and stimulating business growth. The Services Manager will lead team members to provide exceptional customer service, while building community relations to expand the location’s business. JOB RESPONSIBILITIES: Direct and control the operational activities of the location, providing products and services allied to the cremation arrangements, memorialization and / or disposition of the deceased. Major objectives are to provide the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere. Select, train and motivate location staff to assure that they create and maintain a premier level of client family satisfaction. Supervise or schedule staffing requirements to provide personnel for making arrangement with client families, direction of funeral, memorial or other service for client families. Coordinate with other Location Managers to achieve maximum uti...