VTC Administrator
TekSynap · Columbus, Ohio, US
Responsibilities & Qualifications RESPONSIBILITIES - Assist the lead in monitoring and actively managing VTC calls for senior leaders as part of a white-glov...
Job description
Responsibilities & Qualifications RESPONSIBILITIES: - Assist the lead in monitoring and actively managing VTC calls for senior leaders as part of a white-glove service. - Provide both active and passive monitoring of scheduled SIPR and NIPR VTC calls under the supervision of the lead. - Use TMS, CMS, CMM for conference control and scheduling, ensuring adherence to current STIGs, with guidance from the lead. - Assist the lead in setting up and preparing VTC meetings for FLAG level or SES employees 60 minutes ahead of the conference time. - Provide Tier II support to troubleshoot VTC conferences, including connectivity, audio, and video issues, under the supervision of the lead. - Perform CODEC updates and other technical administrative duties as assigned, in coordination with the lead. - Assist the lead in providing 24/7 onsite support for critical VTC service issues, including fault isolation, performance analysis, and incident management. - Support the lead in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure. - Create, update, and manage trouble tickets in the DLA ITOC Service Now Remedy system, with oversight from the lead. - Assi...