IT Field Support Engineer, Associate

Job description

General information Country: United States: State: Georgia: City: Atlanta: Job ID: 48644 Department: Information Technology: Experience Level: ASSOCIATE: Employment Status: FULL_TIME: Workplace Type: On-site Description & Requirements: Infor is seeking a motivated, results-oriented Associate IT Support Engineer to join our Onsite IT Support team at our Atlanta headquarters. In this role, you will maximize your unique strengths to deliver exceptional technology support and drive value for both local and remote employees. You will play a key part in enabling business results by ensuring reliable, innovative IT and AV solutions, with a focus on continuous improvement and customer satisfaction. You will collaborate with others to share knowledge and foster a culture of innovation and mutual benefit. A Day in The Life Typically Includes: - Deliver proactive, outcome-focused IT support for all Infor employees, leveraging your knowledge to resolve issues with Windows/macOS laptops, mobile devices, and core business applications (O365, Microsoft Teams, OneDrive, etc.). - Take ownership of troubleshooting and problem resolution for hardware, software, network, and peripherals, escalating on...